How an Executive Forecasts How Conversations Will Go With Co-Workers
Communication Intelligence reports the uses for artificial intelligence (AI) in workplaces are expanding and an executive, Moderna chief human-resources officer Tracey Franklin, implemented it in her work to help with communication and conflict exchanges. Franklin uses AI to predict scenarios with coworkers before they happen.
“Practicing difficult conversations by role-playing is a time-tested means of preparing for them,” says Ann Gregg Skeet, senior director of leadership ethics.
“Using a chatbot instead of a person to prepare might reduce an executive’s self-consciousness about role-playing and frees her from having to find someone willing and available to participate, adds Skeet.
But Skeet points out, "There are demonstrated, researched risks and harms of using conversational AI systems to simulate human relationships.” “Such AI systems can lead to the development of emotional dependence on machines or manipulation by them, and can introduce privacy risks and biases.”
“In this example, the executive is feeding sensitive information into an unpredictable AI system, which exposes that data to risk of future access or of being used to train AI systems further,” Skeet argues.
Ann Skeet, senior director, leadership ethics, quoted by Communication Intelligence.