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Strategic Plan, 2021-24

Optimize the Community Experience

Priority 4: Optimize the Community Experience

Library staff continually improve the usability and accessibility of the library's online and physical environments, seeking to provide a welcome and positive experience for all library patrons.

Goal 1: Establish a library-wide standard of service excellence in both online and physical environments.
  • Objective 1: Develop a shared consensus among all library staff of the definition of a standard of service excellence
  • Objective 2: Develop a suite of staff resources and training to support service excellence
  • Objective 3: Implement a scheduled assessment plan to measure patron perceptions of service quality
Goal 2: Further develop a responsive, user-friendly and accessible online library experience.
  • Objective 1: Ensure that online library resources meet current accessibility standards and best practices
  • Objective 2: Implement the necessary tools to ensure optimal management and discoverability of library resources
  • Objective 3: Develop a scheduled assessment plan to measure usability and discoverability of library's online resources
Goal 3: Create a welcoming and inclusive environment that reflects the diverse needs and experiences of all members of the university community.
  • Objective 1: Evaluate the effectiveness of current library service points and recommend possible changes to improve patron experience
  • Objective 2: Evaluate the accessibility of Learning Commons physical spaces and advocate for necessary improvements
  • Objective 3 : Evaluate programming to encourage wide use of the Learning Commons space
  • Objective 4: Implement diversity assessments for physical and electronic collections