Zoom is setting a minimum version requirement of 05.17.0.
Beginning on Monday, April 29 at 5 PM, you will need Zoom version 5.17.0 or later to be able to host and/or join meetings. Follow the instructions below if you need assistance updating your Zoom client to the latest version.
If you have a university-managed machine and do not see a “Check for Update” menu item, then your computer is managed by BigFix, and you will not need to do anything further.
If your Zoom application looks like image below, here are instructions on how to update it manually.
Please note that you will not be able to update the Zoom application from the MySCU Portal page or Camino, you need to open the Zoom application on your computer. Below are instructions on how to open the Zoom application for both Mac and PC users. If you are not sure you have the Zoom application installed, please check the section I can't find the Zoom icon on my computer to download and install the latest version.
Click the Window icon (Start Menu) at the bottom left corner of the computer screen > Scroll down and look for Zoom.
Click the blue Zoom icon to open the desktop application.
Click the Zoom icon on the dock at the bottom of the screen to open the Zoom desktop application.
If you cannot find the icon on your dock, you can open a Finder window:
Navigate to the Application Tab, then scroll through your applications to find the Zoom application icon. Double click the Zoom icon to open the application.
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Quick Tip You can also click on the Magnifying Glass on the top right corner of your screen (or use the Command + Space key shorcut) to open Spotlight.
Once the Spotlight window pops up, type in "Zoom" in the search window and you should find the Zoom application if it is already installed on your computer.
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Please note that if you are using a university-owned computer, BigFix will no longer auto update the zoom client app if you choose to reinstall it from the Zoom website.
If you are having issues locating your Zoom desktop application, please visit scu.zoom.us/download to download and install the latest version of the Zoom software.
Before you start, make sure you are checking within your Zoom desktop application, not the zoom.us website.
METHOD 1 - CHECK YOUR SIGN IN WINDOW (if you are not already signed in)
- Open your Zoom desktop application.
- Click Back to main application page if this is the first page you see.
- Once you are in the main application page, you will see the current version at the bottom of the window.
METHOD 2 - CHECK ZOOM ICON IN TASK BAR (WINDOWS ONLY)
- Open your Zoom desktop application.
- Go to your task bar > right click on the
Zoom icon > click About...
- You should see the version number listed in the pop-up window.
METHOD 3 - CHECK WITHIN ZOOM APPLICATION
- Open the Zoom desktop application, select Sign in With Google to log in
- Click on your profile icon or photo > select Help > About Zoom
(if you are not sure where to find your Zoom desktop application, check the Open Zoom directly from your PC computer or Open Zoom directly from your MAC computer sections above.)
You should see the version number listed in the pop-up window.
It is important to stay up to date with the Zoom application to enjoy the newest features and bug fixes. If you run into issues updating, or if you receive an Auto Update disabled error message, please refer to the I can't find the Zoom icon on my computer section above to download and install the latest version from Zoom.us website.
If you cannot find "Check for Update" option, and your computer is managed by the SCU IT department, your zoom is managed and you do not have to worry about updating the application.
- Open Zoom desktop application > Click on your profile icon > select Check for Updates.
(if you are not sure where to find your Zoom desktop application, check the Open Zoom directly from your PC computer or Open Zoom directly from your MAC computer sections above.)
If you cannot find "Check for Update" option, and your computer is managed by the SCU IT department, your zoom is managed and you do not have to worry about updating the application. - If your application is up to date, you will see the following message:
If you run into issues updating, or if you receive an Auto Update disabled error message, please refer to the I can't find the Zoom icon on my computer section above to download and install the latest version from Zoom.us website. - If your application requires an update, you will see the following notification with loading bar, indicating Zoom is downloading the latest version
This can take up to 5 minutes depending on your internet speed.
- Once the download is complete you will see the Install button. Click the Install button to finish the installation process.
- Do not turn off the computer or close the laptop lid during the application update.
- You will receive a confirmation once the update is complete.
It is important to stay up to date with the Zoom application to enjoy the newest features and bug fixes. If you run into issues updating, or if you receive an Auto Update disabled error message, please refer to the I can't find the Zoom icon on my computer section above to download and install the latest version from Zoom.us website.
- Open the Zoom desktop application > Click on the Settings icon located right below your profile icon> Click General tab.
- Scroll to the lower half and find the Zoom Updates section
- Check the box to enable the automatic update feature.
We recommend selecting the SLOW option with fewer updates and more stability.
For training on advanced features and troubleshooting, please contact Media Services.