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Dispute Resolution Channels

Multiple resources exist on campus to help maintain a positive work environment, address conflicts before they escalate, pursue grievance procedures when violations occur, and report complaints anonymously through EthicsPoint.

Human Resources has an employee relations team that can assist members of the community with employment concerns, resignation processes, policy interpretation, the employee assistance program, interpersonal and communications skills, problem-solving, and workplace complaints. While faculty typically seek out other faculty for counsel, the Human Resources team is an additional recourse.

David Galán is the University Ombuds Officer. 

The Office of the University Ombuds was created in 2022 and advocates for fundamental fairness, and seeks to promote an education and working climate where individuals are treated with equity, dignity, and respect.

The University Ombuds will act as a neutral, independent, informal, and confidential resource for Santa Clara University faculty and staff and offers a safe place for those who are seeking assistance with questions and concerns affecting their relations with peers or the institution.

The grievance processes available to faculty are outlined in Faculty Handbook 3.10. The process typically begins with a grievance filed at the school grievance committee level, but certain grievances can begin at the higher-level Faculty Judicial Board, composed of representatives from the entire University tenured faculty. The Faculty Senate publishes the current members of the school grievance committees and the Faculty Judicial Board.

EthicsPoint is a tool for reporting complaints anonymously.  Complaints may be filed online at this portal. The Guidelines for Managing EthicsPoint Messages Regarding Faculty are available online.