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Housing and Dining FAQ

As we continue to follow the guidelines of Santa Clara County public health officials, we will update this page with frequently asked questions (FAQ). For additional questions, please email

For the latest information and details on testing, contact tracing, quarantine, and isolation protocols, please go to Prepared SCU.

The University cannot proactively share this information due to privacy concerns. We ask all members of our community to be respectful of each other’s privacy. We do want to assure our community that we are requiring all students, regardless of vaccination status, to wear face coverings indoors, in accordance with Santa Clara County protocols. Students who are not vaccinated will be required to wear face coverings indoors and test on a weekly basis.  

Your resident meal plan starts 30 - 60 minutes after you are checked in by a University staff member.

In order to use your Resident Dining or Dining Plus meal plan points, you must use the mobile ordering app which can be downloaded from wherever you get your apps.  You can use ordering kiosks with a credit card or visit a cashier with cash.

Great question! The Mobile Credential is simply the ACCESS credential information transferred to a smartphone to alleviate having to carry a physical card. You can use it to pay for things in person, open doors and even check out library books.  

Mobile Ordering is simply an application that students download and use to place orders in advance for food items, new ACCESS credentials and even credential deposits, all from the convenience of their phone. Students avoid lines and delays because they  pre-order a good or service, and are notified when their item is ready.  Students must have an active physical credential (card) or mobile credential to use Mobile Ordering.

If you or your roommate test positive, the students directly impacted will receive direct communication from the COVID Support Team with instructions on how you will need to proceed. Processes may differ depending on the student's living situation, roommates, etc.

You may visit the ACCESS Office to update your phone. You may also send an email to for assistance. Make sure to check ACCESS Office hours. 

The Campus Post Office is located in the Facilities/Support Services Building (Building #604), and will be open on Saturday, September 17 from 9am - 4pm and on Sunday, September 18 from 9am - 3pm.