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Who Do I Contact...

Are you not sure who to contact for a particular housing or residence life question or issue you or your student is experiencing? Explore the various topics below to find the best contact!

Student Engagement & Welfare Questions

If you are experiencing a conflict with your roommate(s) and need assistance to help navigate the issue, you have a number of resources. The best place to start with roommate related issues is with the residence life staff within your residence hall. You can begin by reaching out to your Community Facilitator or Neighborhood Representative (if you live at the University Villas). You can also directly contact your Resident Director or Area Coordinator, each of which are professional live-in staff who can help you and your roommate(s) work through and resolve the conflict. 

If you're looking to get connected within your residential community you can reach out to either your Community Facilitator or Neighborhood Representative. You may also want to consider joining your building's Community Council or plan to attend an event or program that is taking place in your community to connect with other residents. 

Additionally, either the Resident Director or Area Coordinator of your residence hall or the Faculty Director, can help connect you to the various opportunities available to engage within your community. 

A great resource, if you are having a challenging time adjusting to life at SCU, is the professional staff member that works within your residence hall. These live-in staff members are here to assist you through your transition to college life and would look forward to meeting you and learning more about your experiences. These individuals will work with you to help connect you to various available resources both within the residence hall and beyond. 

If you are concerned about a roommate or friend, please do reach out to any of the residence life staff that work within your community. You can contact your Community Facilitator or Neighborhood Representative or contact your Resident Director or Area Coordinator

If for whatever reason you are unable to make contact with any of the residence life staff in your building, and you are concerned for the safety of your roommate or neighbor, please do not hesitate to directly contact Campus Safety at (408) 554 - 4441.

If you are concerned about your student, please contact the professional staff (Resident Director or Area Coordinator) member that works within your student's residence hall.

If for whatever reason you are unable to make contact with the professional residence life staff in your student's building, and you are concerned for the safety of your student, please directly contact Campus Safety at (408) 554 - 4441.

Billing, Room Changes & Dining Plan Questions

If something isn't looking quite right with your room & board charges on your Busar Account, or if you just have general questions understanding the room & board charges that have been applied to your account, please contact the Housing Office.

To request a room change you will need to complete and submit a Room Change Request Web Form to the Housing Office. The room change request processes periods are only available at the onset of each quarter. Learn more about the Room Change Request procces and the specific dates for each quarter.

If you are experiencing a situation in which you feel you need to change your room outside of the room change request period, please contact your Resident Director or Area Coordinator to further discuss your situation. 

If you're not sure about the process for changing your Dining Plan or just have general questions about Dining Plans, you can contact the Housing Office directly and we'll be happy to answer your questions.

If you are wishing to find out more information about Dining Plus or FLEX accounts, you'll want to contact the Access Card Office

If you have a concern regarding specific dietary needs and how the Resident Dining plan is able to meet your needs, you can schedule an appointment with the General Manager of BonApetit Dining Services at SCU discuss your specific situation. 

Maintenance & Lock Out Questions

If something in your room is broken and you need to have it repaired, please submit a maintenance request. If the maintenance issue needs more immediate attention, please call the Housing Office during regular business hours or your Community Facilitator or Neighborhood Representative during non-business hours. 

If you are locked out Monday through Friday during business hours (8AM - 5PM), come to the Housing Office to obtain a lock out key or card. If you are locked out after hours or during the weekend, contact Campus Safety at 408.554.4441.

Residency Verifications, Extension Requests & Student Employment Questions

To obtain a letter verifying your residency within on-campus housing, please email the Housing Office with the specific information you need within the letter and how you'd like to receive the letter.

The two (2) options for receiving the letters: (1) pick up a hard-copy at the Housing Office - Benson 212 or have a PDF copy of the letter emailed to you. Please allow at least three (3) business days from the time of the request for the Housing Office to generate your letter. 

In Fall quarter, the residence halls (with the exception of University Villas) close at 9:00PM on Friday night of finals week. Residents meeting specific criteria may request to remain in their room until Saturday morning at 9 AM. The Fall quarter extension application process occurs in November.

In Spring quarter, the residence halls close at 9:00PM on Thursday night of finals week. Residents meeting specific criteria may request to extend their move-out date. The Spring quarter extension application process occurs in May. The Spring Extension Request form opens on Monday, May 2nd at 8:00AM and is due on Tuesday, May 24th at 8:00AM.

In all cases, specific criteria must be met and proper documentation submitted to be considered and approved for an extension. The specific residence hall opening and closing dates for 2015 - 2016 can be found within the On-Campus Living Key Dates. Additional information regarding the extension process will be available on the On-Campus Living website in November and May.

Learn more about Housing & Residence Life student staff positions as well as the application processes for the various student leadership positions within the departments.