Internet Ethics: Views From Silicon Valley

Consumer and business data is increasingly moving to the "cloud," and people are clamoring for protection of that data.  However, as Symantec's President, CEO, and Chairman of the Board Steve Bennett points out in this clip, "maximum privacy" is really anonymity, and some people use anonymity as a shield for illegal and unethical behavior.  How should cloud service providers deal with this dilemma?  What is their responsibility to their customers, and to society at large?  How should good corporate citizens respond when they are asked to cooperate with law enforcement? 

Providers of cloud services are all faced with this dilemma; as Ars Technica recently reported, for example, Verizon took action when it discovered child pornography in one of its users' accounts.