The Frequently Asked Questions (FAQ) section is for you. We address common concerns and questions that you may have. This section deals with the specifics. It's the go-to destination for finding answers to specific questions about your future business operation. Spending time with our FAQ section will benefit you.
Are the courses really FREE? What's the catch?
Yes, online courses at My Own Business Institute (MOBI) are offered for FREE to everyone! MOBI is here to help you determine if you have what it takes to be an entrepreneur before you make a financial or emotional commitment. The courses come with an exam and a certificate at the end, to prove completion.
How is My Own Business Institute different from other online resources?
At MOBI, we give small business owners what they need: practical advice that's easy to understand, based on what works. Since 1992, we’ve teamed up with successful small business owners to summarize the essential lessons that every entrepreneur must know. This means that our coursework is directly designed by academics and proven business leaders who have pursued their own road to entrepreneurship.
What is the biggest mistake people make in taking these courses?
Many students do not take the courses in their entirety. There are pitfalls explained throughout the Starting a Business and Business Expansion courses that a serious entrepreneur needs to know in order to be fully prepared for decision-making success or moving on to the next level.
Why am I unable to login?
Usernames and passwords are case sensitive. Check the CAPS LOCK key on your keyboard and confirm you are entering in your correct username and password. For more information please contact us.
How do I confirm my account?
After you create an account with MOBI, then you will receive an email that contains a link to confirm your account. This is to ensure that we have the correct email address for you. You will click on the link in the email and be taken to a webpage that notifies you that your account has been confirmed. On the screen, you will have the option to press the "Continue" button, which will take you right into your MOBI account. From there, you select either the Starting a Business or Business Expansion course and begin! Click here to view images with instructions.
How long does it take to complete the courses? Do I really need to take the quizzes?
Any serious entrepreneur who plans to risk savings and personal assets in a business should take all the sessions, all the quizzes, and complete all the suggested activities. The Starting A Business and Business Expansion courses are each compromised of 15 sessions. Each session can take 1 to 4 hours to complete to obtain a reasonable level of understanding in each topic. We recommended investing time in the lessons.
Can I get a receipt or letter saying how many hours it took me to take the course?
Since this is a self-paced course, we do not monitor students' time. However, we do recommend about 1 to 4 hours for each session. This would make each program equivalent to a 15-hour course.
As non-credit bearing courses, MOBI does not issue letters to verify participation or completion. Students, however, can access their gradesheets and quiz scores through their online account. In some instances, a print out of the Outline Report or Complete Report will satisfy the requesting party (e.g., employment agency, potential employer).
Is there a time limit to how long I have to take the course?
Everyone learns at his/her own pace. Take as much time as you need.
Is there only one opportunity to take the final exam?
Students are urged to take the final exam very seriously. This knowledge is essential to your business. If you do badly on the first attempt, you may take it again, but make sure to learn the material thoroughly.
How will the Certificate of Completion help me?
The certificate proves that you have mastered the content of the course. It shows that you have a very good understanding of business principles and have the tools you need to start or grow a small business. This is important information for partners, lenders, and customers who put their faith and their money in your business.
When and how will I receive my Certificate?
Upon completion of the final exam with a score of 80% or higher, you will immediately be able to download and print your Certificate of Completion from your account. The Starting a Business course also requires students to complete a brief Student Survey at the end of the course prior to gaining access to their Certificate.
How do I download my Certificate of Completion?
Once you have earned an 80% or better on the final exam AND have completed the Student Survey at the end of the course, your Certificate of Completion will be available for download. Follow these steps to download your Certificate:
1) Once you log in, select the course you took, scroll down to the bottom of the screen and click on the link for the Final Exam.
2) As long as both the Final Exam and the Student Survey have check marks to confirm completion, the Certificate link will be activated. Click on the Get Certificate link. (Only Starting a Business requires the Student Survey. For the Business Expansion course, students need only to pass the final with a score of 80% or higher to download their Certificates.)
3) A PDF of your Certificate will download once you click on the Get Certificate button and you can then print it.
Congratulations on earning your MOBI Certificate!
Can I take this course even though I am in another country?
Yes. Many of our students come from outside the United States.
How will the course relate to me in another country where the laws and the government are different?
Some legal aspects will be different. But, for the most part, the business principles taught are universal. All around the world, small business owners face the same challenges of Marketing, Managing Employees, Finance, Accounting, Business Expansion, etc.
Can you tell me about the digital badges I can earn through MOBI?
What is a digital badge?
Digital badges have emerged as a validated, standardized record for displaying achievements and capabilities on social media, emails, personal websites and resumes. Since badges are issued and verified online, unlike paper certificates, digital badges make it easy to demonstrate your competencies to employers, clients and peers. Because your digital badge has a unique URL, the integrity of your credential earned from My Own Business Institute (MOBI) cannot be falsified.
How is displaying my MOBI certificate as a digital badge useful?
Representing your MOBI certification as a digital badge gives you the ability to broadcast your credential and share your achievement online. Prospective investors, business partners, clients and employers will be able to quickly verify your MOBI “Starting a Business”, “Business Expansion” and/or “California Program for Entrepreneurship (CAPE)” course completion. According to a LinkedIn study, profiles with certifications and badges receive six times the number of profile views.
What happens once I pass the final exam?
Once you pass the final exam with a score of 80% or higher, you will receive an email within 2 weeks or less from SCU MOBI via Credly (email address: email@example.com) with instructions and a link to claim your badge.
What is Credly?
Credly is a secure platform for earning, distributing, and displaying digital badges. When badges appear on Credly, LinkedIn or Facebook, they are clickable; when one clicks on the badge, it will bring the viewer to an official site describing and certifying Santa Clara University’s My Own Business Institute badge.
In addition to MOBI, thousands of organizations use Credly to make achievements visible, including Yale University, Harvard, the New York City Department of Education, Adobe, YMCA and Smithsonian.
What is the relationship between Credly and MOBI?
MOBI has entered into a vendor relationship with Credly to implement a digital badging program. Credly.com is the website from which you claim (accept), store and transmit open badges related to your credentials and where those to whom you send your credentials can confirm your achievements.
How do I claim my badge?
The email sent from “SCU MOBI via Credly” has a link to MOBI’s Credly site where you can claim the digital badge you have earned. You can use your email address, Facebook or LinkedIn information to create your free Credly account.
What do the badges look like?
You do not have to claim the digital badge. As always, you can download the PDF of your Certificate of Completion free of charge from your user account on the our learning management system.
Do I have to claim the badge?
How do I share my badge?
From the “Earned” tab on the MOBI Credly site, you can choose to share badges anywhere on the web—a personal blog, a social network like LinkedIn, Facebook, Twitter or Mozilla Open Badges, company website or an online resume. Click on the share icon to view the various options.
You can also give anyone a direct link to your public profile page on the Credly site. This link will show any badges you have earned and accepted from MOBI as well as any other badges you hold through Credly.
Some people mention their MOBI Certificate of Completion on their resume, LinkedIn page or in the signature of their emails. You can link multiple social media and e-mail accounts to your Credly profile, so if your digital badge is delivered to your work e-mail, but your social media accounts are linked to a personal e-mail, it is simple to share your accomplishment.
Is there a fee to claim my badge?
There is no cost to earn or claim a badge from Santa Clara University’s My Own Business Institute. MOBI is committed to offering accessible education to emerging entrepreneurs and is delighted to offer this digital credential free of charge to its learners.
Who may earn a badge?
MOBI’s coursework is available to anyone with Internet access. The MOBI “Starting a Business” and “Business Expansion” courses do not require any special application to earn a badge.
Participants in MOBI’s on-campus accelerator, California Program for Entrepreneurship, will be issued their badges upon successful completion of the six-month program and participation in the pitch competition.
What if I took a course before MOBI began its digital badging program? Can I earn a digital badge?
Yes! First, login to the MOBI learning management system and confirm that you have completed and passed the “Starting a Business” and/or “Business Expansion” course(s) with an 80% or better on the final exam anytime on May 1, 2016 or later. Once you confirm that you meet the requirements, please complete this request form.
If you don’t have a passing score on the final exam, review the curriculum and re-take the test. Within two weeks of passing the final exam, you will receive an email with information on how to claim your badge. Please be sure to check your Spam or Junk email boxes if you do not find the email inside your Inbox.
If you completed the MOBI course before April 30, 2016, you can still earn a badge(s). Review the course content (Starting a Business or Business Expansion) and login to your MOBI account. Even if you completed it previously, please select the “Re-attempt quiz” button and take the final exam. Depending on timing, the course in which you enrolled may be closed; if that's the case, you must enroll in a current course. While taking the quizzes will help prepare you for the final exam, you are not required to take the quizzes. Within two weeks of earning a score of 80% or better on the final exam, you will receive an email with information on how to claim your badge.
How will someone know my digital badge is authentic?
Your badge is linked to your profile on the MOBI Credly site which includes verified information also known as metadata. Every certificate and profile has a unique URL that can be embedded in your social profile or on your website.
How does Credly protect my information?
If I have badges issued by organizations other than MOBI, is there a way to consolidate them into one place?
Yes, digital badges issued and received on Credly.com are fully compliant with the Mozilla Open Badges standard. All Credly account holders can send their badges to the Mozilla Open Badge Backpack and import other open badges earned elsewhere into their Credly profile.
Can someone copy or steal my badge?
Your digital badge is awarded to the name and email address you used to complete your user account on the MOBI learning management system. If someone were to copy the badge, it would be unverified and invalid. If you encounter any individual who appears to be misusing a MOBI digital badge image or URL, please contact us at firstname.lastname@example.org.
Can I get a printed certificate?
You are able to download PDFs of your Certificate of Completion for the “Starting a Business” and “Business Expansion” courses and print them from your home or office. Many MOBI students opt to print their certificate on cardstock or parchment paper at a professional photocopier such as FedEx Office or Office Depot.
Who can I turn to if I have more questions about my digital badge?
The team at MOBI is happy to assist you. Please email us at email@example.com.